Delivery & FAQ
***Please expect delays during this time, please see updates here***
Dispatch is paused from 30th November until 3rd January 2024. If you place an order during this time it won't be processed until January. There is no dispatch during December
How long will it take to process my order?
Orders are processed within 1-8 working days after you receive your 'Order Processing' email. I do my very best to process orders as quickly as possible.
Our turnaround time is 8 working days, so your products will be dispatched within this period + delivery time.
Do you ship to my country?
I ship all over the world, you should be able to find your shipping destination at the checkout. If your country isn't listed, please contact us and we will do our best to resolve. Delivery to some countries has currently been suspended due to the pandemic.
How much will delivery cost?
- Delivery costs are based on the weight of your order and are calculated at the checkout.
How long will my delivery take?
Please note the below are estimated delivery times and are subject to delays at customs.
International deliveries are subject to longer delivery times. Please do not email us about lost packages until at least 4 weeks from the date of your dispatch email.
We advise that you chose tracked delivery for international orders, standard delivery is at your own risk.
UK Delivery - 1 - 5 working days
EU Delivery - 3 - 10 working days
Worldwide Delivery - 5-15 working days
Deliveries are being affected by the pandemic, you can check here for more information
Where can I find my tracking number?
You will only receive a tracking number if you have picked a tracked delivery service at the checkout. Your tracking number will be sent on your dispatch email. If you picked a tracked service you will receive this in your dispatch email.
Where is my order?
Your order will take the above processing time plus the estimated delivery times. Sometimes it can take a little longer and unfortunately once your order has left Organising Chaos HQ we are not in charge of how fast it gets to you. If you have waited the estimated times above and your order still hasn't arrived, please contact us within 8 weeks of your dispatch date. After this time we are unable to process lost mail claims.
Customs, Tax or duty & returned orders...
Please note any customs tax or duty applied to your package is your responsibility to pay when entering your country. The rules in EU have recently changed and VAT and duty will be applied to every order despite the value, this is the responsibility of the customer to pay. To find out what the charges will be, you must check with your countries individual rules and regulations.
If your order is returned to Organising Chaos HQ, it is your responsibility to pay for the shipping costs to have it resent out to you or you will receive a refund excluding the original shipping costs
If you still have any unanswered questions please give us a shout using our contact form!