Sorry for the Delay Policy
Important Notice: There was a cyber attack on the Royal Mail international dispatch which have affected any international orders placed after 9th January 2023.
From 31st January tracked deliveries have resumed, so if you picked a tracked service at the checkout this has now been dispatched.
From the 7th February any standard international mail that was being held has now been dispatched but we continue to only offer tracked international deliveries for the interim. find out more
The global mail network are working incredibly hard to keep delays to a minimum but there are delays to orders especially internationally. Find out more about Royal Mail strikes here
Orders can take up to 4 weeks longer than your expected delivery estimates. The Royal Mail are not accepting lost mail claims until 25 (working) days have passed meaning I will not be able to replace/refund your order until this time period has passed. When you place an order you are agreeing to wait the sufficient time for your order to arrive.
Can I place an order?
Yes you but please bear in mind there might be shipping delays as stated above. Please check the usual delivery estimates here but remember there could be potential delays.
Are you dispatching as normal?
I am running a limited dispatch service and will only be dispatching twice a week avoiding Royal Mail strike days!
How long should my order take to arrive?
Orders are processed within 1-4 working days, I do my very best to process orders as quickly as possible. Delivery information is dependent on where you are based and can be found here. The Royal Mail are working extremely hard to ensure delays are kept to a minimum but please allow an additional 4 weeks to the usual delivery estimates, for your order to arrive.
What should I do if my order hasn't arrived?
Please allow at least 4 weeks after your order should have arrived before getting in touch. If it hasn't arrived after that time please get in touch. I would highly recommend picking a tracked service (especially international). You will not be able to track where your order is, if you don't pick a tracked delivery!